Recent Posts

Mexico Earthquake- Wake-up Call for Californians

9/21/2017 (Permalink)

On Tuesday, September 19, 2017, a powerful earthquake struck the south of Mexico in Puebla State, 123 kilometers from Mexico City. This earthquake should serve as a wake-up call to all Californians, as seismologists have been waiting for a possible devastating earthquake to occur in California. The San Andreas Fault and six other significant fault zones are present in the Bay Area: the Calaveras Fault, Concord-Green Valley Fault, Greenville Fault, Hayward Fault, Rodgers Creek Fault, and San Gregorio Fault.

If and when that big one hits us, a tsunami could also be a real threat to us, and might even come through the Bay side to impact Palo Alto, Menlo Park, and the surrounding areas. Once these waves enter your home, the waters are deemed Category 3 flood waters, and everything impacted by the waves would be deemed unsalvageable.

After a catastrophic situation has impacted our community, SERVPRO of Atherton/Redwood City has the ability to rally equipment and crews to quickly respond to storm damage of any magnitude. Trust SERVPRO to restore the water damage your structure can suffer from a major storm. We can handle water damage restoration after flooding, thunderstorms, earthquakes, and any natural disaster. Our crew will take care of your restoration, water mitigation, and any mold remediation needed after a big storm. SERVPRO of Atherton/Redwood City would be one of the first responders in such a disaster, and would be there to help clean up and dry out your commercial or residential property if affected.

If you experience any kind of storm damage, be sure to call us first at SERVPRO of Atherton/Redwood City by dialing 650-771-9715.

Storms Can Cause Flooding to Your Redwood City or Atherton Home

9/21/2017 (Permalink)

After a storm or natural disaster, the aftermath can be detrimental to you both emotionally and financially.  Storm cleanup and water damage restoration to your property can be stressful without the help of qualified technicians leading the way. With storm season approaching us, rain and high winds can affect Palo Alto and other parts of the Bay Area. When these winter storms occur, there’s a possibly of power outages in your area due to winds knocking down electrical poles or other causes.

It is important for families to be prepared for a power outage that may last for several hours or days after a heavy storm. The National Public Service campaign, Ready Campaign, has shared the following tips regarding power outage:

Before a Power Outage:

  • Build or restock your emergency preparedness kit, including a flashlight, batteries, casa, and first aid supplies.
  • Make sure you have alternate charging methods for your phone or any device that requires power.
  • Charge cell phones and any battery powered devices.
  • Know where the manual release lever of your electric garage door is located and know how to operate it.
  • Learn about the emergency plans that have been establish in your community.

During a Power Outage:

  • Avoid using candles which can cause fires. Only use flashlight for emergency lighting.
  • Keep refrigerator and freezer doors closed. Most food requiring refrigeration can be kept safely in a closed refrigerator for about four hours. A full freezer will keep the temperature for about 48 hours.
  • Put on layers of warm clothing if it is cold outside. Never burn charcoal for heating or cooking indoors.
  • Only use generators away from your home, and NEVER run a generator inside a home or garage, or connect it to your home’s electrical system. Consult an electrician or engineer before purchasing and installing a generator.

After a Power Outage:

  • Throw away any food that has been exposed to temperatures of 40*F (4*C) for two hours or more. When in doubt, throw it away.
  • If food in freezer is colder than 40*F and has ice crystals on it, you can refreeze it.
  • Contact your doctor if you’re concerned about medication having spoiled.
  • Store at least a three-day supply of non-perishable food. 
  • Choose foods your family will eat.
  • Remember any special dietary needs.
  • Avoid foods that will make you thirsty.

The following items are suggested when selecting emergency food supplies. You may already have many of these on hand.

  • Salt-free crackers, whole grain cereals, and canned foods with high liquid content
  • Ready-to-eat canned meats, fruits, vegetables and a can opener
  • Protein or fruit bars
  • Dry cereal or granola
  • Peanut butter
  • Dried fruit
  • Nuts
  • Crackers
  • Canned juices
  • Non-perishable pasteurized milk
  • High energy foods
  • Vitamins
  • Food for infants
  • Comfort/stress foods
  • Don’t forget to pack a can opener and other utensils needed!

For more information and tips on how to prepare for and respond to an emergency visit

SERVPRO of Atherton/Redwood City has the experience, the expertise, and the advanced training that enables us to get your property restored quickly and thoroughly. For your emergency restoration services call us 24/7 for prompt service. (650) 771-9715.

HVAC System Cleaning for Your Business

9/21/2017 (Permalink)

For business owners, it’s possible to overlook certain aspects of your building or office space such as the heating, ventilation, and air conditioning system (HVAC system).  When these systems are not properly maintained, they can accumulate dust, pollen, and other debris. According to the Environmental Protection Agency (EPA), “Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.” It’s very important to maintain clean ducts in order to maintain a healthy environment for your business.

When these ducts are not given the maintenance that they require, the HVAC system may begin to fail and waste unnecessary energy that can cost you. Keeping your air ducts clean can save you and your business money. HVAC systems may also leak and cause water damage and mold damage that can weaken the structure of your property. These damages can produce odors throughout your business and can be unpleasant for the employees and guests.

Contact SERVPRO of Atherton/Redwood City for the experience, the expertise, and the advanced training that enables us to get your property restored quickly and thoroughly. Remember that maintaining the HVAC system can extend the life of the equipment. Don’t wait to call our experts on commercial air ducts and HVAC cleaning at 650-771-9715.

Fire Damage to Commercial Properties? SERVPRO can Help!!

9/21/2017 (Permalink)

Fire damage on your commercial property can be emotionally and financially devastating.  At SERVPRO of Atherton/Redwood City, we understand that every hour spent in the cleanup and fire restoration process of your business means lost revenue and productivity. This is why SERVPRO of Atherton/Redwood City is a trusted emergency restoration company that will walk you through the entire process by dealing with your insurance company as well as your preferences for your business restoration.

After a fire occurs, make sure to notify your insurance agent so you can begin itemizing your losses. You want to be sure to understand your options and go over your policy carefully in order to make the right decisions. We will help you through your insurance paperwork and manage your property’s fire restoration process from start to finish. Our goal at SERVPRO of Atherton/Redwood City is to have your business restored quickly and efficiently.

SERVPRO of Atherton/Redwood City gives you access to IICRC-industry certified technicians.  Our highly trained staff have several years of experience assisting business owners just like you with excellent service. Regardless of how the fire began, or what materials exist in the affected area, you want to have the right company for the job. Restoring your property after a fire damage, can be a lengthy and confusing process. For these events, you will need professionals that are on your side to walk you through the necessary steps to restore your property. We will treat your property as if it were ours, with respect and care.

To increase the chances of having your business restored successfully, trust SERVPRO of Atherton/Redwood City to cleanup and restore your commercial property. Our SERVPRO of Atherton/Redwood City professionals, have the resources to help you take control of your business again. We provide fire restoration & smoke restoration (remediating smoke damage or soot damage). Have questions about fire, smoke, or soot damage? Call us today at 650-771-9715.

Water Main Break Floods Several Homes in Menlo Park

9/21/2017 (Permalink)

SERVPRO of Atherton/Redwood City was called to respond to a major water main break in Menlo Park that affected six homes on two adjacent streets close to downtown Menlo Park, causing major water damage, and requiring major water restoration. Within one hour, SERVPRO of Atherton/Redwood City responded to two homes that were severely damaged. Upon arrival, our SERVPRO team immediately started to pump out the groundwater that had seeped through the homes' foundations. It was a disaster! There was over two feet of water in the unfinished crawlspaces of two of the homes - basically a muddy mess. Our crews worked simultaneously at the homes to get the water out as quickly as possible. We arrived after 10pm and didn't leave till after 4:30AM!

The water was extracted and pumped out, and SERVPRO of Atherton/Redwood City made sure no other potential secondary damage could occur from the standing water.

Our teams came out the next day and installed the proper equipment to dry out the framing under the homes: dehumidifiers and air movers. Over the next several days, we worked with a total of six homes that needed our help with their flooding, damaged contents, damaged drywall and flooring. Our heroes are here to help rain or shine, night or day!

Locally Owned Company with National Resources

SERVPRO of Atherton/Redwood City can respond immediately to your water damage emergency, regardless of the scope or size of the damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams placed strategically throughout the country to respond to large-scale events and disasters.

Whether your water emergency occurs in a big-box store, a home, a condo, or a small office building, we will respond quickly to mitigate the damage and manage the water restoration project through to its completion. Reach SERVPRO of Atherton/Redwood City by dialing 650-771-9715.

SERVPRO of Atherton/Redwood City Provides 24-Hour Water Damage Restoration Service

9/21/2017 (Permalink)

SERVPRO of Atherton/Redwood City is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through both the crisis and the water restoration process. SERVPRO of Atherton/Redwood City has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Atherton/Redwood City

SERVPRO of Atherton/Redwood City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. Call us at 650-771-9715.

Protect Your Home from a Wildfire

9/21/2017 (Permalink)

As Californians, we know the real threat of wildfires. California residents need to be more aware on how best to protect their homes from wildfires. Our wildfire risk is extremely high, especially with the severe drought conditions our state can face. According to the Federal Emergency  Management Agency (FEMA), here are some top ways to protect your property in Atherton, Redwood City, Menlo Park, and North Fair Oaks and other Bay Area cities:  

Have you thinned out and maintained the vegetation around the house? All vegetation is fuel for a wildfire, therefore the greater the distance between your home and the vegetation, the greater the protection. Create a 30-foot safety zone around the house, if possible. At a minimum, create a defensible space of 0-5 feet, and use noncombustible materials, such as gravel, brick, or concrete in this critical area adjacent to your home. Remove vines from the walls of the house, prune branches and shrubs within 15 feet of chimneys.

Create a second zone of 100 feet reducing or replacing as much of the most flammable vegetation as possible. If you live on a hill, you may need to extend the zone for several hundred feet. 

Are combustible materials away from the house? Identify all combustible materials outside the house, stack firewood 100 feet away and uphill from the house. Keep the gas grill and propane tank at least 15feet away from the house and place a mesh screen over the grill. 

Is the roof made of noncombustible materials? Materials that are fire resistant include single ply membranes, fiberglass shingles, slate, metal, clay, and concrete tile. Clean debris from roof since debris can be ignited by wind-blown embers.

Are sundecks and porches enclosed underneath? Are eaves and overhangs enclosed? Clear leaves, trash and other fire hazards away from decks and porches, extend 1/2 inch mesh screen from all overhands down to the ground. Enclose all eaves to reduce the hazard.­

Clean out gutters regularly. Keep debris out of gutters, since debris can be ignited by wind-blown embers. If used, gutter covers should be non-combustible.

Are house vents covered with wire mesh? Any attic vent, soffit vent, or other opening can allow embers and flaming debris to enter a home and ignite it. Cover all openings with a 1/4 inch or smaller corrosion-resistant wire mesh. Are chimneys and stovepipes covered with spark arrestors? Use 12-gauge spark arrestors or woven wire mesh to prevent this hazard.

Is the house siding fire resistant? Stucco, metal, brick and cement, concrete and rock are all fire resistant and should be used. You can treat wood siding with UL-approved fire retardant chemicals but these treatments are not permanent.

Have windows been treated to reduce the risk? Dual or triple-paned thermal glass and fire resistant shutters or drapes, help reduce wildfire risk. Tempered glass windows and noncombustible awnings can also help reduce your risk

Dealing with the aftermath of a fire event can be a frustrating journey. SERVPRO of Atherton/Redwood City stands by ready to help you make the fire restoration process as painless as possible. If you need us, dial 650-771-9715.

Does Your Redwood City Home Have Mold?

9/21/2017 (Permalink)

As a homeowner, you want to keep your house looking great. You may have purchased ceramic tiles for your kitchen floor, bathroom walls, or hallways. To clean ceramic tiles and keeping them in pristine condition all year round is a difficult task. Tiled surfaces are not safe from mold. Water may seep through and develop mold in grout and behind the tiles. Grout materials are usually made of some porous material which can attract moisture, ultimately creating mold. Luckily, SERVPRO of Atherton/Redwood City can help with mold mitigation.

Why stains and molds occur

There many reasons why stains could have developed in your ceramics. One of the reasons causing these stains are various types of bacteria that has formed under or on the tile. Preventing and treating bacteria is the best way to keep your tiles looking wonderful.

Behind Tile and Walls 
Many times, mold may not be visible to the naked eye, but a particular smell or stain can give you a hint. In some cases, mold can grow into large patches behind tiles or walls, creating large patches of growth out of sight. This bacteria may be dangerous, as these patches of mold can grow to immense sizes before being noticed.

Prevent Mold Growth 
Cheap or damaged grout and wall materials can lead to mold growth. It is important to apply new layers of waterproof grout to ensure that wall materials are in good shape. Make sure to pay attention to any stain or odor in order to identify the source and prevent future mold growth in the area.

Our SERVPRO of Atherton/Redwood City technicians are trained to thoroughly examine and clean mold from tiled surfaces, and to save as much of the tile as possible. If you need to get rid of your mold fast, call us 24/7 at 650-771-9715 for quick response times and quality service.

Common Places in Your Home to Find Mold

9/21/2017 (Permalink)

Patches of mold growth are relatively common in homes in Palo Alto, requiring mold cleanup and mold remediation.

In Pantries and Refrigerators 

Food scraps can grow old and begin to rot and grow mold. This is dangerous because mold can spread across surface inside of a pantry, refrigerator, or any dark moist space. Make sure to maintain food fresh and sealed to prevent mold contamination in these areas.

Laundry Rooms

Laundry rooms are a common place for mold to grow. Laundry rooms provide many places for mold to grow and spread. Damp clothes, a humid atmosphere, and sometimes leaks or condensation around washers and dryers can result in mold formation.

In the Bathroom 

Mold Damage in Atherton and Redwood City homes grow in bathrooms. These areas provide the perfect atmosphere for mold growth: significant amounts of water, often with humid air, and dark for most hours of the day. Mold can form in cabinets, on towels and clothes. Shower curtains, plain wooden walls, tiles, and floors can be hiding bacteria. Whenever we respond to mold damage in a bathroom, we make sure to locate the source and prevent it from spreading in other areas in the home.

Behind Walls and Ceilings 
Mold patches are usually caused when a pipe leaks or bursts and dampens the wood surrounding it. This can result in mold growth that is out of view and inside the walls. Mold will spread quickly damaging and weakening your home. If you have had a recent water damage in your home, make sure to test the walls for possible mold.

For a homeowner, mold is a threat that they don't even know is there until they either see it or smell it. SERVPRO of Atherton/Redwood City is determined to remove that threat and its effects. If you believe you may be dealing with a mold problem that requires mold mitigation, call us today at 650-771-3448 for an inspection, and to get the process started.

Your Property Suffered Fire Damages? Call SERVPRO of Atherton/Redwood City

9/21/2017 (Permalink)

Many homeowners experiencing a fire damage event don't know what to do, where to begin, or how to rebuild or recuperate from such a loss. Many will be displaced for months while their homes are being completely rebuilt, and some will be facing partial reconstruction and major cleanup.

The first thing you should do after such a loss is speak with your insurance company. Clarify your policy, and hopefully your loss will be covered. Something to think about while writing up a policy (and prior to a natural disaster) is documenting your contents before such a loss can ravage your home. Taking pictures of your furniture, electronics, major belongings and creating lists of your valuables can literally save you when you are trying to recoup your losses and make an insurance claim of what has been damaged or burnt.

If you are one of the lucky ones where the fire didn't completely consume your home, your insurance company will suggest calling a professional fire cleanup and restoration company, such as SERVPRO of Atherton/Redwood City. For homeowners in Atherton, Redwood City, Menlo Park, and North Fair Oaks, SERVPRO of Atherton/Redwood City will help you throughout the entire process. We will work closely with you and your insurance claims representatives to clean up your home and contents, salvage what is salvageable, and inventory what is determined to be a total loss. We will remove the heavy smoke odor from your property and belongings and coordinate dry cleaners and other relevant contractors who can help repair your home. We will treat you and your property with great care and respect throughout the process. Our fire services include:

Inspection and Fire Damage Assessment
Immediate Board-Up and Roof Tarp Service (if needed)
Water Removal and Drying (if water damage is present)
Removal of Smoke and Soot from All Surfaces
Cleaning and Repair
Fire Restoration

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire, water and mold damages.  At SERVPRO of Atherton/Redwood City, we treat our customers with empathy and respect. Call us at 650-771-9715.