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We specialize in Flooded Basement Cleanup and Restoration!

9/21/2016 (Permalink)

Water Damage We specialize in Flooded Basement Cleanup and Restoration! This flooded basement was caused by heavy rain.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - (650) 771-9715

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Redwood City/Atherton  and let our trained, professional crews handle the situation safely and correctly. We have earned the tust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help (650) 771-9715

IICRC Certified Firm

9/21/2016 (Permalink)

General IICRC Certified Firm We are an IICRC Certified Firm

SERVPRO of Redwood City/Atherton is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Redwood City/Atherton

SERVPRO of Redwood City/Atherton specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Atherton/Redwood City provides 24 hour fire and water damage restoration service

6/24/2016 (Permalink)

SERVPRO of Atherton/Redwood City is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 
(650) 771-9715

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Atherton/Redwood City has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Atherton/Redwood City

SERVPRO of Atherton/Redwood City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster To Your Atherton/Redwood City Water Damage Event

5/10/2016 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Atherton/Redwood City provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Atherton/Redwood City arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (650) 771-9715

Water Damage Timeline:

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Restoring Your Atherton/Redwood City Commercial Property After A Water Damage Event

5/10/2016 (Permalink)

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need

About SERVPRO of Atherton/Redwood City

SERVPRO of Atherton/Redwood City specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Smoke and Soot Cleanup

5/10/2016 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different types of smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Atherton/Redwood City will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today (650) 771-9715

Does Your San Mateo County Home Have A Mold Problem?

5/10/2016 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Northern California Wildfires Rage--Leaving a Path of Destruction and Pain

5/10/2016 (Permalink)

As the fires in Lake County, Valley, Napa and Butte are ravaging thousands of acres and burning hundreds of homes and buildings to the ground. Neighboring homes are still being threatened and facing severe smoke, soot and property damage. The drought-stricken conditions and dry brush are making conditions for fire fighters impossible. The outlook looks harsh, according to California's emergency services director, "...we don't see an end in the fire season." 

Many homeowners in this devastated aftermath don't know what to do, where to begin and how to rebuild or recuperate from such a loss. Many will be displaced for months while their homes are being completely rebuilt and some will be facing partial reconstruction and major cleanup.

First thing you should do after such a loss is speak to your insurance company. Clarify your policy and hopefully your loss will be covered. One thing to think about while writing up a policy and prior to a natural disaster, is documenting your contents before such a loss can ravage your home. Taking pictures of your furniture, electronics, major belongings and creating lists of your valuables can literally save you when you are trying to recoup your losses and make an insurance claim of what has been damaged or burnt.

If you are one of the lucky ones where the fire didn't completely consume your home, your insurance company will suggest calling a professional fire cleanup and restoration company, such as SERVPRO. For homeowners in Atherton, Redwood City, Menlo Park, and North Fair Oaks we will help you throughout the entire process. We will work closely with you and your insurance claims representatives to clean up your home and contents, salvage what is salvageable, and inventory what is a total loss. We will remove the heavy smoke odor from your property and belongings and coordinate dry cleaners and other relevant contractors who can help repair your home. We will treat you and your property with great care and respect throughout the process. Our fire services include:

Inspection and Fire Damage Assessment
Immediate Board-Up and Roof Tarp Service (if needed)
Water Removal and Drying (if water damage is present)
Removal of Smoke and Soot from All Surfaces
Cleaning and Repair
Restoration

Protect Your Atherton, Redwood City, Menlo Park, and North Fair Oaks Property from Fire Damage

5/10/2016 (Permalink)

nAs Californians, we know the real threat of wildfires. In the wake of the Valley and Butte wildfires, now classified as the state's third-worst fires in state history (burning more than 260 square miles and destroying more than 4,400 structures). California residents need to be more aware than ever on how best to protect their homes from wildfires. Our wildfire risk is extremely high, especially with the severe drought conditions our state is in currently. 

According to FEMA here are some top ways to protect your property in Atherton, Redwood City, Menlo Park, and North Fair Oaks and other bay area cities:  

Have you thinned out and maintained the vegetation around the house? All vegetation is fuel for a wildfire-therefore the greater the distance between your home and the vegetation, the greater the protection. Create a 30-foot safety zone around the house if possible. At a minimum, create a defensible space of (0-5ft): use noncombustible materials, such as gravel, brick, or concrete in this critical area adjacent to your home. Remove vines from the walls of the house, prune branches and shrubs within 15 ft of chimneys.

Create a second zone of 100 feet reducing or replacing as much of the most flammable vegetation as possible.If you live on a hill, you may need to extend the zone for several hundred feet. 

Are combustibe materials away from the house? Identify all combustible materials outside the house, stack firewood 100ft away and uphill from the house. Keep the gas grill and propane tank at least 15 ft from the house and place a mesh screen over the grill. 

Is the roof made of non combustible materials? Materials that are fire resistant include single ply membranes, fiberglass shingles, slate, metal, clay and concrete tile. Clean debris from roof since debris can be ignited by wind-blown embers.

Are sundecks and porches enclosed underneath? Are eaves and overhangs enclosed? Clear leaves, trash and other fire hazards away from decks and porches, extend 1/2 inch mesh screen from all overhands down to the ground. Enclose all eaves to reduce the hazard.

Clean out gutters regularly: keep debris ouf of gutters since debris can be ignited by wind-blown embers. If used, gutter covers should be non-combustible.

Are house vents covered with wire mesh? Any attic vent, soffit vent, or other opening can allow embers and flaming debris to enter a home and ignite it. Cover all openings with an 1/4 inch or smaller corrosion-resistant wire mesh. Are chimneys and stovepipes covered with spark arrestors? Use 12-gauge spark arrestors or woven wire mesh to prevent this hazard.

Is the house siding fire resistant? Stucco, metal, brick and cement, concrete and rock are all fire resistant and should be used. You can treate wood siding with UL-approved fire retardant chemicals but these treatments are not permanent.

Have windows been treated to reduce the risk? Dual or triple-paned thermal glass and fire resistant shutters or drapes, help reduce wildfire risk. Tempered glass windos and noncombustible awnings can also help reduce your risk

A SERVPRO Clean Home Sells Faster

5/10/2016 (Permalink)

In today's real estate marketplace, you can have an edge with a reputation for having quality listings. You also want the ability to move a sale through quickly to get a commission. Presentation is everything. A homeowner in Menlo Park who was extremely concerned about the cleanliness of his home because he was about to list it for sale hired SERVPRO of Atherton/Redwood City. Their family had been living there for more than 15 years and they also had 4 cats, birds, hamsters, and even a chinchilla.

The home definitely had a strong pet odor in it in some rooms. SERVPRO of Atherton/Redwood City cleaned the house from top to bottom, including windows, window screens, pressure washed the patio, cleaned all the cabinets inside and out and even completed the duct cleaning. To complete the process, we did a thermal fogging of the entire home with a neutralizing deodorizer.

The homeowner was more than ecstatic by the results of the cleaning and was happy to stage and put his home on the market. Weeks later the sale was pending on the home. Clean homes sell faster. SERVPRO of Atherton/Redwood City cleans on the deepest level and will enhance your home's true value by making you shine and helping you sell your home at the highest price possible