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Protect Your Bay Area Home from Rainstorm Flooding

2/20/2019 (Permalink)

Water Damage Protect Your Bay Area Home from Rainstorm Flooding Heavy rain in California

The entire state of California, including Northern California and the Bay Area, is experiencing historic rainfall this winter.

As you already know, if you’re a homeowner in Palo Alto, Atherton, Stanford, Menlo Park, or Redwood City, you have the responsibility to protect your home from both natural disasters like our current rainstorms in addition to made-made water damage issues. While you can’t predict natural disasters like flooding, you can help protect your home from water damage due to severe rains and floods. According to FEMA, the Federal Emergency Management Agency, floods are the most common and most expensive natural disaster in the U.S., and no state is immune to the effects of flash flooding. Flash flooding happens everywhere, causing water damage requiring water restoration and mold mitigation services (because water leads to mold damage) including in places like Palo Alto, Menlo Park, Atherton, and Redwood City, California.

Heavy rains have hit Santa Clara County, California hard this winter. Here are a few tips from the Insurance Institute for Business & Home Safety, or IBHS, that you, as a Bay Area homeowner, can help use to protect your home from flooding to help minimize water damage that can cause ruined carpets, wrecked appliances, and irreversibly damaged family heirlooms and keepsakes. Just one inch of water can cause significant damage. One inch!

Before taking any of the steps below, you need to first find out your home’s flood level, which is an official measure of how high floodwaters could rise where you live. You’ll find this information by checking the online flood maps on FEMA’s website or by asking your home insurance agent.

Safeguard in-home electrical and climate systems
It’s important to safeguard your electrical and climate systems. Make sure to raise switches, sockets, circuit breakers, and wiring at least a foot above the expected flood level in your area. And don’t forget to modify your furnace and water heater so they sit above your property’s flood level instead of at or below it.

Anchor and raise outdoor power equipment
Again, you have to think of your property’s flood level. Fuel tanks, air-conditioning units, and power generators should be anchored and raised above your flood level. If not, unanchored fuel tanks can break free, and severed supply lines will contaminate surrounding ground, creating an even larger problem. Any electrical power units and generators should never sit on the ground. Water will render them useless.

Modify water valves
A flooded sewer system can cause sewage to back up into your home, which is both distressing and dangerous to your family’s health. Install an interior or exterior backflow valve to prevent the sewage from spreading all over your house. The Federal Alliance for Safe Homes, or FLASH, recommends gate valves that you have to operate by hand. Their benefit is that they provide stronger seals than flap or check valves, which open automatically to allow water to flow out and then close when water tries to get in.Install these valves on all pipes entering the house, advises FLASH.

Figure out how water flows around your house
The angle of the ground (called slope or grading) can direct water to or away from your house. Obviously, it’s best if the home was built so that water drains away from the building, but that’s not the case for all homes, particularly older ones. Just check it out during a regular rainstorm to see how the water flows around your house.

  • Take on-the spot actions as soon as you anticipate flooding during a rainstorm
  • Clear gutters, drains and downspouts (This should be done regularly at least twice a year.) 
  • Move furniture, rugs, electronics and other belongings to upper floors, or at least raise them off a ground floor or out of a basement, if you have one. 
  • Shut off electricity at the breaker panel, and make sure everyone in the house knows how to do this!
  • Elevate major appliances onto concrete blocks if they’re potentially in harm’s way from flooding. You don’t want to have to repair or replace expensive appliances every time there’s a major rainstorm.

What happens if you take most of these actions during heavy rains and still have water damage? Don't fret. First call a reputable damage restoration company like SERVPRO of Atherton/Redwood City. SERVPRO of Atherton/Redwood City’s expertly trained restoration technicians are trained to take care of water damage and mold mitigation due to flash flooding and heavy rains. They serve the following areas of Santa Clara County: Palo Alto, Menlo Park, Atherton, and Redwood City, and have taken on water damage jobs both large and small. In addition, their customers give SERVPRO of Atherton/Redwood City excellent reviews for their quick, efficient, and high-quality water restoration work and mold mitigation work. Call us today for a quick, no-cost estimate at (650) 771-9715!

SERVPRO of Atherton/Redwood City is Here for You

12/3/2018 (Permalink)

Experiencing the loss of a loved one can be emotionally devastating. SERVPRO of Atherton/Redwood City understands the challenges that occur during these difficult times. Some of the most traumatic situations may be of a suicide, death, or crime scene. If such incidents were to happen, a human body begins to decompose almost immediately, causing an overwhelming situation that may become a health hazard.

SERVPRO has trained professionals to address and effectively clean biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. Not doing so, may result in an uninhabitable home with the effects of airborne bacteria, odor, and biohazard material.

We provide cleanup services to individual families, property managers, and other commercial accounts. Call SERVPRO of Atherton/Redwood City to get expert help in biohazard cleanup at 650-771-9715.

Atherton Elite Realtors Love SERVPRO of Atherton/Redwood City House Cleaning Results

11/27/2018 (Permalink)

Why SERVPRO Atherton Elite Realtors Love SERVPRO of Atherton/Redwood City House Cleaning Results Menlo Park home

In today's competitive real estate marketplace, sellers need to have all balls in their court when marketing a property. As you know, presentation is everything. Recently a homeowner in Menlo Park who was extremely concerned about the cleanliness and odor of his home because he was about to list it for sale. He hired SERVPRO of Atherton/Redwood City to help address the dust, debris, and odor from day-to-day living after 15 years, as well as the smell from four cats, birds, hamsters, and even a chinchilla!

The home definitely had a strong pet odor in it in some rooms. SERVPRO of Atherton/Redwood City cleaned the house from top to bottom, including windows, window screens, pressure washed the patio, cleaned and sanitized all the cabinets inside and out, and even completed the duct cleaning. To complete the process, we did a thermal fogging of the entire home with a neutralizing deodorizer.

The homeowner was more than ecstatic by the results of the cleaning and was happy to stage and put his home on the market. Weeks later the sale was pending. Clean homes sell faster. SERVPRO of Atherton/Redwood City cleans on the deepest level and will enhance your home's true value by making you shine and helping you sell your home at the highest price possible. If you're a homeowner or realtor in Palo Alto, Menlo Park, Stanford, Atherton, or Redwood City, call us today at (650) 771-9715 to help get your home on the market faster and get top dollar! 

Highly Rated Damage Restoration in Atherton & Redwood City

11/26/2018 (Permalink)

SERVPRO of Atherton/Redwood City is a highly rated damage restoration company in the Bay Area. Because of its dedication to both employee happiness and customer satisfaction, SERVPRO of Atherton/Redwood City has gained the reputation of being one of the top fire and water restoration companies around.

SERVPRO of Atherton/Redwood City specializes in water damage resulting from floods, rainstorms, as well from human error and accidents. No one expects their pipes to burst or their toddler to leave the bathtub faucet on, flooding the bathroom or kitchen, but it happens more often than you would think.

We also do expert work in fire restoration and smoke and soot restoration. Because after a fire, the last thing you need is to worry about how you will take care of restoring your home after a fire. Fire damage also causes smoke and soot damage. With our advanced proprietary equipment and expertly trained and certified technicians, the fire damage to your home or commercial property will be taken care of "Like it never even happened."

If you have a fire damage event or water damage event, call SERVPRO of Atherton/Redwood City at (650) 771-9715 today!

SERVPRO of Atherton/Redwood City Pride in Work

10/30/2018 (Permalink)

Why SERVPRO SERVPRO of Atherton/Redwood City Pride in Work Water Restoration in Palo Alto

SERVPRO of Atherton/Redwood City has proudly been serving the Bay Area, including Palo Alto, Menlo Park, Stanford, Atherton, Redwood City, and Portola Valley for over five years. In that time, we have gained the trust of hundreds of customers who have faced damage restoration needs due to water damage, fire damage, smoke and soot damage, and mold.

As an IICRC Certified Firm, SERVPRO of Atherton/Redwood City IICRC certified technicians set themselves apart through training, experience, and comprehensive examination. An IICRC Certified Firm must first employ one or more IICRC certified technicians, and apply with the IICRC to become a Certified Firm. Certified Firms are the only cleaning, restoration and inspection companies listed in the IICRC locator. They also promise to adhere to the IICRC Code of Ethics, be current in their business insurance and licensee requirements, and can proudly display the IICRC logo on their company website and vehicles.

Our multiple five-star reviews across various review sites such as Yelp and Google show how seriously SERVPRO of Atherton/Redwood City is dedicated to making it "Like it never even happened."

Call today for exceptional damage restoration service at (650) 771-9715!

Common Causes of Water Damage

10/16/2018 (Permalink)

Water Damage Common Causes of Water Damage Water damage due to flooding


Water damage can occur when excess water begins to pool in areas where it shouldn’t. There are many different factors that can contribute to excess water that can cause water damage. When you are aware of what may cause water damage, you can take precautionary measures to help insure against a leak or flood. Plus, you'll also be able to spot a problem as soon as it becomes apparent and minimize the chance of any additional damage. The more quickly you notice the problem, the less work a water damage restoration company like SERVPRO of Atherton/Redwood City will have to do to restore your home or business.

Causes of water damage include:

  • Bursting or leaking pipes
  • Issues with the plumbing system
  • Buildup in areas prone to collecting water, such as crawl spaces, attics and basements
  • Faulty or malfunctioning household appliances
  • HVACs (Heating, ventilating and air conditioning units) issues
  • Natural disasters and other weather-related water problems


Pipes that burst or leak are common culprits of water damage, especially in older homes. Drains and toilets can get backed up and blocked, causing undue pressure in the pipe, which then causes it to burst or leak. Garbage disposals that aren’t working properly are another common reason for pipes to burst, as are roots that grow in the yard into the sewer lines. Old or rusty pipes are also more prone to leaking.


While some plumbing issues occur within the walls and are impossible to notice, many happen because of hoses and pipe joints not being fully attached. Periodic once-overs under your sink can help mitigate any plumbing problems. Best of all, you can do this yourself, free!


Certain sections of your home are more prone to water damage, such as crawl spaces, basements and attics. Crawl spaces are the areas builders add underneath homes to allow workers to put piping and electrical wires.

A dark, damp crawl space allows mold to flourish, which can then cause structural damage. Moisture dripping through the concrete foundation of your home can cause basement leaks. Air leakage into the section between the attic and the home can cause moisture on the underside of the roof, which can lead to mold and rotting. Check your home periodically.


As household appliances like dishwashers, water heaters, washing machines, and refrigerators get older, their pipes begin to rust and crack and their hoses can weaken. These appliances are all susceptible to deterioration, so keep watch on older machines and switch them out when needed. The two main appliances that cause water damage in homes most frequently are washing machines and hot water tanks.


HVACs, (heating, ventilating and air conditioning units), are also common cause of water damage. Air conditioners, in particular, require regular servicing, and when not maintained properly they can cause moisture buildup. When the moisture cools, it can interact with mold spores in the air conditioning ducts and encourage mold to grow inside, giving you both water damage and mold mitigation issues.


This is what people usually think of when talking water damage. While you have no control over natural water-related disasters, you can take all the preventative measures possible ahead of time to minimize their effect on your home. Flash floods, sudden storms and hurricanes can all trigger water buildup.  

If you experience water damage requiring water restoration, call SERVPRO of Atherton/Redwood City at (650) 771-9715 today! Our highly rated service will make it "Like it never even happened."

Two Ways Out to Safety if a Fire Occurs

10/4/2018 (Permalink)

Fire Damage Two Ways Out to Safety if a Fire Occurs Do you know how to escape in case of fire?

October is home fire prevention month so throughout the month.

SERVPRO® of Atherton/Redwood City will be bringing you tips and information from the Red Cross on how to prevent fire and save lives. Each year, the Red Cross responds to nearly 64,000 disasters, the majority of which are home fires resulting in about seven deaths and 36 injuries every day and over $7 billion in property damage every year. The Red Cross recommends that everyone in the home knows two ways to escape from every room of the home, and to have a planned designated meeting spot outside the home that all members of the household know. By having a designated meeting spot, you will be able to quickly know if anyone is still in the home and alert first responders.

For more tips on home fire safety and prevention contact SERVPRO® of Atherton/Redwood City at 650-771-9715, we are ready to help you make it “Like it never even happened.”

#SERVPROAthertonRedwoodCity #SERVPRO #FirePreventionMonth

How Does Mold Remediation in Atherton & Redwood City Work?

9/25/2018 (Permalink)

Mold Remediation How Does Mold Remediation in Atherton & Redwood City Work? SERVPRO of Atherton/Redwood City takes care of your belongings.

When you discover mold in your home, there are lots of uncertainties and decisions to made. Can I take care of it myself? Do I need to hire a mold remediation company like SERVPRO® of Atherton/Redwood City? In most cases, it's best to call in restoration professionals like those at SERVPRO. They can assess the extent of the mold, propose a solution, and use advanced equipment and trained technicians to mitigate mold.

One area that is often overlooked are your possessions; your art, your clothing, your furniture and all your treasures. When your home has a loss such as fire or flooding from a kitchen fire or pipe break often times, mold can also be an issue with your possessions. Have they also been affected? They may need to be packed out for safekeeping during remediation and repairs.

SERVPRO® of Atherton/Redwood City have been helping customers since the beginning protect their treasures and family heirlooms. After a loss happens, we can inventory your contents and create a non-salvage list for those that are beyond repair, we can pack out and store your items in our secure, temperature controlled warehouse, provide a post construction clean after repairs and pack back all your contents, all to help you make it “Like it never even happened.”

If you discover mold in your home call us at 650-771-9715 for a quick and easy mold remediation process.

#SERVPROAthertonRedwoodCity#SERVPRO #LikeItNeverEvenHappened #HereToHelp #ReBuildingStories

Planning for Storms & Disasters in Atherton & Redwood City

9/25/2018 (Permalink)

Storm Damage Planning for Storms & Disasters in Atherton & Redwood City SERVPRO of Atherton/Redwood City is ready to help!

Hindsight is always 20/20. When we look back we always see signs we missed, mistakes we made and things that could have gone a lot better. Emergencies in Atherton or Redwood City in the Bay Area are no different. After an emergency like a natural disaster a power outage, or wildfires, there is generally talk about how things could have been better and “What If’s”. In California, there's a lot of talk of the "Big One" or even lesser earthquakes that would still do damage in our area; we hear about the damage that will be done, the likelihood of it being in X amount of years and so on.

We can’t exactly plan a disaster will occur but we can plan how we will react. Our families can plan now how we will get out of town from our homes, works or other high frequency locations. We can plan on how all members of the family will respond after a disaster if it happens while you are at work and your kids are in school.

Making a disaster plan regarding how your family will reconnect post event can eliminate fear about such an event as well as confusion should a disaster occur. Now is the time to plan for your evacuation route -- do not wait until a disaster strikes to make a plan to keep your family safe.

After a firestorm or heavy rainstorms, call SERVPRO of Atherton/Redwood City. We will help you with the process of damage restoration (water damage, fire damage, or mold damage) every step of the way. We will work with your insurance company directly and make sure to get your property back to pre-storm state. Call us today at (650) 771-9715!

#SERVPROAthertonRedwoodCity #SERVPRO

Do You Know Where Your Water Shut Off Is in Your Atherton Home?

9/25/2018 (Permalink)

Mold Remediation Do You Know Where Your Water Shut Off Is in Your Atherton Home? Do you know where your water shut off is?

When water is coming through your ceiling and dripping all over your furniture at 3am, will you know how to turn the water off to help limit damages? Do you know where the main water shut off in your home is? Many people don’t, so they waste time looking for it as gallons and gallons pour through their home.

SERVPRO® of Atherton/Redwood City strongly recommends that customers have a “fire drill” of sorts, so that those in the home know where the water shut off is, how to shut it off, and then what to do next and who to call.

After the water has been shut off, your next step is to call us, SERVPRO® of Atherton/Redwood City. We have been committed to helping customers like you. We are ready 24/7, 365 to help you make it “Like it never even happened.” Call us at 650-771-9715 today! We can take care of your water damage quickly and efficiently.

#SERVPROAthertonRedwoodCity #SERVPRO #LikeItNeverEvenHappened #HereToHelp #ReBuildingStories